Refunds

Tell us within 14 days of your first payment — monthly or yearly — and we'll refund it. "It isn't what I expected" is enough.

We're happy to help with a recommendation, a property detail or a question about sharing, but you don't need to accept a fix first.

Later payments aren't refunded. You can cancel anytime from your dashboard: renewal stops, and you keep everything until the end of the period you paid for.

A full refund takes back the Books that payment paid for: their guide goes offline, the same as canceling before a Book is yours, and that payment doesn't count toward a Book becoming yours. You get the refund or the Books, not both.

If we ever give you a partial refund as a goodwill gesture, that month still counts.

From your dashboard: change the Wi-Fi password, the door code, the welcome message, the house rules — as often as you like. Changes appear on the same link your guests already have.

Local picks are researched after your first payment. If one needs attention, tell us and we'll look at it.

Send us one message from the email you subscribed with, and a sentence about what's wrong to hello@foreword.host.

Your payment was processed by Stripe; the refund goes back to your original card and typically lands in 5–10 business days, depending on your bank. We usually reply within a day, and the refund itself is usually issued the same day we agree to it.

One-time Books bought before the plan launched keep their guarantee: 14 days from that purchase, and a refund takes that Book offline.

Message us anyway. The point of this page is to be predictable, not rigid. If you've hit a real problem we didn't anticipate here, we'll make it right.