Refunds

If the welcome book isn't right for you, tell us within 14 days of your purchase and we'll refund you. You don't need a dramatic reason — "it isn't what I expected" is enough.

We're happy to help with a recommendation, a property detail or a question about sharing. But you don't need to accept a fix before requesting your refund within the 14-day window.

Your book comes with a private edit link: change the Wi-Fi password, swap a restaurant, rewrite the welcome message, update your house rules — as often as you like, for as long as the book exists.

Edits are free and there's no time limit on them. Because the book is a live link, changes appear instantly on the same URL you already shared with guests — you never have to re-send anything.

Outside the 14-day window, we don't refund:

• Changed my mind after the guarantee period. The book is a digital product delivered instantly, and it can't be returned in the usual sense. EU consumer law expressly allows this exception for digital goods delivered with your consent.
• Content you can fix yourself. If a detail is wrong or you want different wording, edit it — that's what the edit link is for, and it stays free forever.
• Requests after 14 days, except for a genuine failure on our side that only became apparent later. We handle these case by case.

Send us one message with your order number (it's in your purchase confirmation email) and a sentence about what's wrong — the contact box at the bottom of this page always has our current route, or email us directly at hello@foreword.host.

Your payment was processed by Stripe. We issue the refund through Stripe back to your original card — it typically lands in 5–10 business days, depending on your bank. We reply within 24 hours on business days, and the refund itself is usually issued the same day we agree to it.

One fair-play note: a refund takes the book offline. The guest link and any QR cards you printed stop working once the money is back with you — you get the refund or the book, not both.

Bought through a marketplace listing instead of on this site? Then that marketplace collected your payment, and its own refund process and timelines apply — start from your order page there.

Because this product delivers a live, hosted welcome book rather than a file, we reserve the right to take the delivered book offline when a refund is issued. The guest link stops working; nothing else about your account changes.

This isn't meant to be punitive — it just keeps the deal fair. If you keep the book, we keep the payment; if you get the payment back, the book comes down.

Message us anyway. The point of this page is to be predictable, not rigid. If you've hit a real problem we didn't anticipate here, we'll make it right.